SMS Terms & Conditions

By opting into SMS communications from City Mind NP, LLC, you agree to receive text messages related to your healthcare services and account activity.

Types of Messages You May Receive

Messages may include:

Appointment reminders and confirmations
Scheduling updates
Prescription and refill notifications
Billing and account notifications
Patient portal alerts
Service announcements
Promotional or informational messages (only if separately consented)

Example:
“Reminder: Your appointment with City Mind NP is on 12/10 at 2:00 PM. Reply 1 to confirm.”

Consent to Receive Messages

By providing your mobile phone number and opting in, you consent to receive SMS text messages from City Mind NP.

You may opt in by:

Completing online or paper intake forms
Checking an SMS consent box
Texting a keyword to our number
Verbally requesting SMS communications

Message Frequency

Messaging frequency may vary depending on your appointments, account activity, and communication preferences.

Message & Data Rates

Message and data rates may apply based on your mobile carrier plan.

Opt-Out Instructions

To opt out at any time, text STOP.

After you send STOP, you will receive a confirmation message and will no longer receive SMS communications from us unless you opt in again.

Help Instructions

For assistance, text HELP or visit our website at City Mind NP.

You may also contact us directly:

Phone: +1 (888) 298-3220
Email: info@citymindNP.com

Privacy

We respect your privacy and are committed to protecting your information.

SMS consent is not shared with third parties or affiliates for marketing purposes.

Visit Privacy Policy for our Privacy Policy and Terms of Service for our Terms of Service.

HIPAA & Healthcare Communications

As a healthcare provider, City Mind NP may send messages containing Protected Health Information (PHI), including appointment reminders or prescription notifications. By opting in, you acknowledge that SMS messages are not always encrypted and accept the associated risks of mobile communication.

For medical emergencies, do not rely on SMS. Call 911 or dial 988 for the Suicide & Crisis Lifeline.

Liability Disclaimer

City Mind NP is not responsible for delayed or undelivered messages. Message delivery depends on your wireless carrier and network availability.