Privacy Policy

Effective November 11th, 2021

This website is owned, operated, and maintained by Joshua Flores NP, PLLC. CityMind NP is a solo Nurse Practitioner private practice providing objective analysis and effective solutions that address some of the challenges facing healthcare today.

CITYMIND NP is committed to protecting your privacy and safeguarding your personal information. We do not sell or rent your personal information to third parties.

Information We Collect

We may collect personal information that you voluntarily provide to us, including:

Name
Phone number
Email address
Mailing address
Date of birth
Demographic information
Medical history and physical information
Billing and payment information
Appointment and communication preferences

We may also collect technical information such as IP address, browser type, device information, and website usage analytics when you visit our website.

How We Use Your Information

We use your personal information to:

Provide healthcare services and patient support
Schedule and confirm appointments
Send appointment reminders and follow-up communications
Process billing and payments
Respond to inquiries and customer service requests
Improve our services and website functionality
Send SMS notifications and communications when you opt in
Comply with legal and regulatory obligations

SMS Communications

City Mind NP may send SMS communications for purposes including:

Appointment reminders and confirmations
Follow-up care instructions
Account notifications
Billing updates
Service-related alerts
Promotional or informational messages (only if you opt in)

Message frequency may vary. Message and data rates may apply.

You may opt out of SMS communications at any time by replying STOP to any message.

Sharing of Personal Information

We may share personal information only as necessary with:

Healthcare providers involved in your care
Payment processors for billing purposes
Service providers who assist in operating our business
Government agencies or legal authorities when required by law

We do not sell personal information to third parties.

SMS consent is not shared with third parties or affiliates for marketing purposes.

Credit card information is used solely for payment processing and is not stored or shared except as necessary to complete transactions securely.

Your Privacy Rights

You have the right to:

Request access to your records
Request corrections to inaccurate information
Request confidential communications
Limit certain uses or disclosures
Obtain a copy of this privacy policy
File a privacy complaint without retaliation

Website Privacy & Accessibility

Our Privacy Policy is easily accessible on our website and should be prominently linked near any web forms that collect personal information or SMS consent. We also recommend including a Privacy Policy link in the footer of every page on the website.

Contact Us

If you have questions regarding this Privacy Policy or your personal information, please contact:

Email: info@citymindnp.com